Emergency
Everything stops. Any hour. Immediate.
What it is
Emergency is for when your network is down, under active attack, or a critical service has failed and every minute counts. I drop everything and respond immediately, regardless of time zone or working hours. This tier exists because a real emergency justifies that priority.
When This Tier Applies
Applies when
- ✓Network is currently down (full or partial outage)
- ✓Active security breach or attack in progress
- ✓Critical service failure affecting business operations
- ✓Off-hours urgency (outside 10:00–20:00 GMT+7)
- ✓Situations where delay causes measurable business loss
Does NOT apply when
- ×It's urgent but can wait until tomorrow (→ Remote or Live)
- ×You want faster response but nothing is broken
- ×Pre-scheduled maintenance during off-hours (→ Remote)
- ×The issue is important but not time-critical
How a session works
- 1You contact me with emergency description
- 2I respond immediately, any hour
- 3I confirm Emergency tier before starting
- 4We work until the crisis is resolved
- 5I provide incident report and documentation
- 6Invoice after resolution, based on productive hours
Real scenarios
Anonymized engagements at this tier.
Production Network Down
Main CCR at datacenter unreachable after power event. 200 users offline.
Root cause: corrupted NAND after power surge. Booted from netinstall, restored config.
Active DDoS Mitigation
3 AM — upstream reports volumetric attack. Customer-facing services degraded.
Firewall rules deployed, blackhole routes set, worked with ISP to filter upstream.
Security Breach Response
Unauthorized configuration changes detected. Potential compromised credentials.
Attack vector identified, credentials rotated, forensic log analysis, hardening applied.
Pricing at This Tier
All prices with ×2.0 multiplier applied.
| Duration | Price | $/h | USDT (-15%) |
|---|---|---|---|
| 1h | $320 | $320 | $270 |
| 2h | $520 | $260 | $440 |
| 4h | $845 | $211 | $720 |
| 8h | $1,370 | $171 | $1,165 |
| 16h | $2,230 | $139 | $1,895 |
| 24h | $2,960 | $123 | $2,515 |
| 40h | $4,230 | $106 | $3,595 |
What You Receive
- ·Immediate response and crisis stabilization
- ·Root cause analysis
- ·Incident timeline and documentation
- ·Remediation steps applied
- ·Post-incident hardening recommendations
How you'll know you're on this tier
- →Something is currently broken or under attack
- →Time is critical — delay causes measurable harm
- →Work happens outside normal hours
- →I dropped other commitments to respond
What happens during tier drift
De-escalation to Emergency
Trigger: Crisis resolved, remaining work is cleanup and hardening
Example: Network restored. Follow-up firewall hardening can proceed async.
Billing: Hours in crisis → Emergency rate. Post-crisis hours → Remote rate.
Trigger: Immediate crisis resolved, continued work needs your presence
Example: Outage fixed, but on-site verification needed for remaining changes.
Billing: Hours in Emergency → Emergency rate. Hours in Live follow-up → Live rate.
FAQ
What counts as an emergency?
How fast do you respond?
Can pre-scheduled off-hours work be Emergency tier?
What if it turns out not to be an emergency?
Other Service Tiers
I solve it, you get results.
We solve it together, in real time.
I teach, you learn, we validate.
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