Four ways to work. One formula.

Every engagement uses the same pricing formula. The tier multiplier reflects the type of work — not its difficulty. Know your tier before we start, know exactly what you'll pay.

What Is My Tier?

3 questions. 30 seconds. Know before you engage.

Is your network currently down or under active attack?

Side-by-Side Comparison

All four tiers at a glance.

Service tier Remote Live Advisory Emergency
Multiplier ×1.00×1.50×1.75×2.00
Effective rate (8h) $60/h$90/h$105/h$120/h
8h total $480$720$840$960
Your presence required? NoYesYesYes
Session type AsyncScheduledScheduledImmediate
Best for I solve it, you get resultsWe solve it together, real-timeI teach, you learn, we validateEverything stops. Any hour. Immediate

How Tier Is Determined

1

Consultant determines tier at session start — based on the nature of the work, not client preference. This prevents misclassification and ensures fair billing.

2

Tier communicated before work begins — you always know the multiplier before the clock starts. No surprises.

3

Tier can shift mid-session — with documented split. Hours before the shift at original rate, hours after at new rate.

Tier Drift Rules

What happens when circumstances change mid-session.

Example: Mid-Session Tier Shift

Session Start Session End
Live ×1.5
Emergency ×2.0
3h @ $90/h
2h @ $190/h
Escalation: firewall breach discovered
Invoice total
3×$90 + 2×$190 = $650
1

Consultant determines tier — not negotiable, but always communicated before work starts.

2

Tier set at session start — stated explicitly in the initial message.

3

Mid-session shift — hours before the shift billed at original rate, hours after at new rate. Shift moment documented with timestamp.

4

No retroactive changes — tier at time of work is tier of billing, always.

5

De-escalation possible — Emergency → Live once crisis resolved. Same split logic.

6

Disputes are deterministic — reference timestamps + tier definitions. No ambiguity.

Not sure which tier?

Take the quiz above, or just reach out — I'll confirm the tier before we start.

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